eddress

The modern grocery shopper is impatient, mobile-first, and expects delivery to feel instant. The moment a competitor offers a faster or smoother experience—they’re gone.

This talk explores how AI is redefining customer experience in the grocery delivery space—from hyper-personalized recommendations to predictive inventory and intelligent routing.

I’ll draw from my work helping supermarkets and dark stores across MENA, LATAM, and Africa adopt AI-powered tools that let them serve modern customers without building internal tech teams.

We’ll cover how real businesses are using AI to:

Understand purchasing patterns and auto-personalize promotions

Offer live voice/chat ordering through AI agents

Optimize picking, packing, and delivery for 30-minute fulfillment

Use data assistants to drive decisions in real time

The technology exists. The expectations are rising. And the winners will be those who can deliver speed, convenience, and relevance at scale.

You don’t need to be Amazon to compete—you just need the right stack and mindset.