Senvo

Every e-Commerce business obsesses over last-mile speed and customer experience. But few realize they’re quietly losing thousands of Euros of shipping spend every month — a hidden price tag buried inside parcel invoices. From billing errors and surcharges to unclaimed losses and damages, small discrepancies add up to millions across high-volume operations. This talk uncovers where those leaks happen, why most brands never detect them, and how leading brands are reclaiming margin with automated audits and claims management. Drawing from years at DHL and now building Senvo, Marie Kober will share how parcel-level data can be turned into profit — without integration projects or endless spreadsheets. Attendees will walk away knowing how to identify hidden charges, benchmark their exposure, and unlock overlooked savings in their logistics back office.